Expert Panel Member

Expert panel member - Can your experience and expertise help us reach the right decisions in resolving complaints against financial service providers for businesses across the UK?

3 year fixed-term agreement

£550 a day (inclusive of VAT if you need to charge it) 

Time commitment: dependent on case requirements but expected to be between 5 and 15 days per year

As a self-employed expert, your advice can be provided from a location convenient to you (eg from home). Occasionally, attendance at  the Financial Ombudsman Service’s offices (Exchange Tower, E14 9SR) may be required.

At the Financial Ombudsman Service, we make decisions on a range of complex and difficult issues. Every year we resolve hundreds of thousands of disputes between consumers or small businesses and their financial service providers – and if we believe a customer hasn’t been treated fairly, we can step in to put things right.

Last year our jurisdiction to consider complaints from small businesses was expanded so we can now consider complaints from a larger set of business customers. Like consumers, small businesses can find it difficult to take complaints about their financial service provider to court, as the costs can be prohibitive, so we were asked to provide an independent and impartial resolution to their complaints.

In most cases, the issues raised by small businesses are similar to those raised by consumers. However, on occasion the context or nature of their complaint requires different expertise. Therefore, to support us in our work, we established an Expert Panel of advisers to whom we could turn when needed.

We are looking to grow this Expert Panel to further supplement our own in-house expertise. This is to ensure we continue to provide a full and prompt service to all our small business customers.

As a self-employed member of our Panel, you could be called upon to give advice to our staff on a range of issues, including unusual or complex financial products, accounting practices or business structures.

The panel will not decide cases, which will remain the role of our independent ombudsmen. The role of a panel member will be to advise on the technical areas relevant to a case. Examples of the kinds of areas where we would be interested to explore your expertise would be: commercial insurance, commercial lending, loan refinancing/restructuring, trade finance, insolvency proceedings, forensic accounting, and corporate tax. 

In order to be considered for this role, you will need to meet the following minimum criteria:

 -        A widely-recognised expert in your area of specialism
 -        Experienced operating at Board level for several years
 -        Specialist knowledge of one of the areas identified above

If you think you can help us reach the right decisions for our business customers across the UK, please take a look at the additional information.

To apply, please send us by 11.59pm on Monday 2 November your CV, along with a cover letter (max 500 words) telling us why you are interested in the opportunity and an overview of your experience in your specialist area. Successful candidates will be invited to a remotely-conducted interview.

Who we are…     
With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together.    

We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides.  

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.  

We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. You can read more about this here.

We are proud to be a Disability Confident employer. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Do let us know of any reasonable adjustments you need. You will need to demonstrate that you meet the minimum criteria in your CV in order to qualify for the Disability Confident scheme.














Vacancy Description
Expert panel member - Can your experience and expertise help us reach the right decisions in resolving complaints against financial service providers for businesses across the UK?
 
3 year fixed-term agreement

£550 a day (inclusive of VAT if you need to charge it) 

Time commitment: dependent on case requirements but expected to be between 5 and 15 days per year

As a self-employed expert, your advice can be provided from a location convenient to you (eg from home). Occasionally, attendance at  the Financial Ombudsman Service’s offices (Exchange Tower, E14 9SR) may be required.

At the Financial Ombudsman Service, we make decisions on a range of complex and difficult issues. Every year we resolve hundreds of thousands of disputes between consumers or small businesses and their financial service providers – and if we believe a customer hasn’t been treated fairly, we can step in to put things right.

Last year our jurisdiction to consider complaints from small businesses was expanded so we can now consider complaints from a larger set of business customers. Like consumers, small businesses can find it difficult to take complaints about their financial service provider to court, as the costs can be prohibitive, so we were asked to provide an independent and impartial resolution to their complaints.

In most cases, the issues raised by small businesses are similar to those raised by consumers. However, on occasion the context or nature of their complaint requires different expertise. Therefore, to support us in our work, we established an Expert Panel of advisers to whom we could turn when needed.

We are looking to grow this Expert Panel to further supplement our own in-house expertise. This is to ensure we continue to provide a full and prompt service to all our small business customers.

As a self-employed member of our Panel, you could be called upon to give advice to our staff on a range of issues, including unusual or complex financial products, accounting practices or business structures.

The panel will not decide cases, which will remain the role of our independent ombudsmen. The role of a panel member will be to advise on the technical areas relevant to a case. Examples of the kinds of areas where we would be interested to explore your expertise would be: commercial insurance, commercial lending, loan refinancing/restructuring, trade finance, insolvency proceedings, forensic accounting, and corporate tax. 

In order to be considered for this role, you will need to meet the following minimum criteria:

 -        A widely-recognised expert in your area of specialism
 -        Experienced operating at Board level for several years
 -        Specialist knowledge of one of the areas identified above

If you think you can help us reach the right decisions for our business customers across the UK, please take a look at the additional information.

To apply, please send us by 11.59pm on Monday 2 November your CV, along with a cover letter (max 500 words) telling us why you are interested in the opportunity and an overview of your experience in your specialist area. Successful candidates will be invited to a remotely-conducted interview.

Who we are…     
With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together.    

We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides.  

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.  

We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. You can read more about this here.

We are proud to be a Disability Confident employer. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Do let us know of any reasonable adjustments you need. You will need to demonstrate that you meet the minimum criteria in your CV in order to qualify for the Disability Confident scheme.