policy and communications managers (public affairs and stakeholder engagement)

can you help us share insight we gain from our stakeholders?

policy and communications managers (public affairs and stakeholder engagement) – permanent and fixed term contract roles available

salary £43,528 - £55,000, depending on experience – London docklands

The Financial Ombudsman Service makes a real difference to people’s lives every day, and our stakeholder team helps to share the insight we gain from our work with the people and organisations that have an interest in what we do. We have an opportunity for three policy and communications managers to help us do exactly that.

We’re looking for three experienced managers to join our stakeholder team, a permanent one to help us manage our relationships with government, regulators and the media and another two, one permanent and one for six months, to focus on our strategic engagement with businesses, trade associations and consumer groups. By understanding the strategic issues that the ombudsman faces, and building trusted relationships at all levels, you’ll play a key role in shaping our response to an ever-changing world.

Our decisions make a real difference – not only to the consumers and businesses directly affected – and our broad remit means that we need to work with government and the media. It’s vital that we understand the wider environment so that we can reflect this in our own plans and messages – and that we’re able to join the dots between what’s going on in the outside world and the complaints we’re seeing. It’s also important that we use insight gained from the hundreds of thousands of cases we consider each year to contribute to the development of public policy thinking and wider discussions.

You’ll have had extensive experience dealing with stakeholders, both internally and externally. You’ll have a great understanding of public policy issues – and how they’re changing, domestically and internationally. You’ll be skilled at building trusted networks, both internally and externally, and will be able to support our board and executive team with knowledge and insights. Most importantly, you’ll be an excellent communicator who’s able to understand what’s going on behind the headlines and translate complex policy debates into plain English. You’ll have experience of designing and implementing an engagement strategy. You may have worked in or close to central government or for one of our other key stakeholders.

If we’ve sparked an interest in you and you’d like to find out more, then take a look at the job profile.

Then, if you think you’ve got the skills and experience we’re looking for and would like to apply, please send us your CV and tell us why you're the right person for one of the roles, and which you think you’re most suitable for (in no more than 500 words, please).

The deadline for applications is 11:59pm on 19 July.  

Shortlisted candidates will be invited to a practical assessment and interview, to take place on either 25 or 30 July. Those candidates we progress from here will be invited to a final interview on 31 July or 2 August.
Vacancy Description
can you help us share insight we gain from our stakeholders?
 
policy and communications managers (public affairs and stakeholder engagement) – permanent and fixed term contract roles available

salary £43,528 - £55,000, depending on experience – London docklands

The Financial Ombudsman Service makes a real difference to people’s lives every day, and our stakeholder team helps to share the insight we gain from our work with the people and organisations that have an interest in what we do. We have an opportunity for three policy and communications managers to help us do exactly that.

We’re looking for three experienced managers to join our stakeholder team, a permanent one to help us manage our relationships with government, regulators and the media and another two, one permanent and one for six months, to focus on our strategic engagement with businesses, trade associations and consumer groups. By understanding the strategic issues that the ombudsman faces, and building trusted relationships at all levels, you’ll play a key role in shaping our response to an ever-changing world.

Our decisions make a real difference – not only to the consumers and businesses directly affected – and our broad remit means that we need to work with government and the media. It’s vital that we understand the wider environment so that we can reflect this in our own plans and messages – and that we’re able to join the dots between what’s going on in the outside world and the complaints we’re seeing. It’s also important that we use insight gained from the hundreds of thousands of cases we consider each year to contribute to the development of public policy thinking and wider discussions.

You’ll have had extensive experience dealing with stakeholders, both internally and externally. You’ll have a great understanding of public policy issues – and how they’re changing, domestically and internationally. You’ll be skilled at building trusted networks, both internally and externally, and will be able to support our board and executive team with knowledge and insights. Most importantly, you’ll be an excellent communicator who’s able to understand what’s going on behind the headlines and translate complex policy debates into plain English. You’ll have experience of designing and implementing an engagement strategy. You may have worked in or close to central government or for one of our other key stakeholders.

If we’ve sparked an interest in you and you’d like to find out more, then take a look at the job profile.

Then, if you think you’ve got the skills and experience we’re looking for and would like to apply, please send us your CV and tell us why you're the right person for one of the roles, and which you think you’re most suitable for (in no more than 500 words, please).

The deadline for applications is 11:59pm on 19 July.  

Shortlisted candidates will be invited to a practical assessment and interview, to take place on either 25 or 30 July. Those candidates we progress from here will be invited to a final interview on 31 July or 2 August.