investigator

are you able to provide fair answers to complex problems?

investigators - permanent  

starting salary £27,000 plus excellent benefits and the potential to progress to £31,000 within 12 months, depending on your performance – London docklands  

we have full and part time roles available  

As an investigator, you’ll be part of a small team, at the heart of what we do – helping sort out financial services problems for our customers. Supported by an ombudsman manager, you’ll be accountable for getting to the bottom of our customers’ complaint and investigating things thoroughly, to find answers to problems that are fair and feel fair.  

You’ll do this by listening carefully to both sides, asking the right questions and using your sound judgment – as well as drawing on the expertise and knowledge of those around you. You’ll need to build trust, manage expectations and explain what you think, and why – both in writing and over the phone. You’ll thrive in an environment where no two days are the same – and you’ll be motivated by doing the right thing.  

If we’ve sparked an interest in you and you’d like to find out more, then why not take a look at the job profile and our recruitment process. And then attach your CV, along with a short covering letter telling us (in no more than 700 words) why you want to work for the ombudsman  service, and why you’d make a great investigator, along with details of your current remuneration and notice period.    
Vacancy Description
are you able to provide fair answers to complex problems?
 
investigators - permanent  

starting salary £27,000 plus excellent benefits and the potential to progress to £31,000 within 12 months, depending on your performance – London docklands  

we have full and part time roles available  

As an investigator, you’ll be part of a small team, at the heart of what we do – helping sort out financial services problems for our customers. Supported by an ombudsman manager, you’ll be accountable for getting to the bottom of our customers’ complaint and investigating things thoroughly, to find answers to problems that are fair and feel fair.  

You’ll do this by listening carefully to both sides, asking the right questions and using your sound judgment – as well as drawing on the expertise and knowledge of those around you. You’ll need to build trust, manage expectations and explain what you think, and why – both in writing and over the phone. You’ll thrive in an environment where no two days are the same – and you’ll be motivated by doing the right thing.  

If we’ve sparked an interest in you and you’d like to find out more, then why not take a look at the job profile and our recruitment process. And then attach your CV, along with a short covering letter telling us (in no more than 700 words) why you want to work for the ombudsman  service, and why you’d make a great investigator, along with details of your current remuneration and notice period.