Policy and communications adviser

Are you an experienced communication adviser who has a passion for excellent communication and an interest in public policy? Do you enjoy helping provide clarity by translating complex and nuanced messages into plain English?

Job title – Policy and communications adviser
 
Contract: permanent – full time

Salary: from £34,700

Location: London docklands   - currently our entire team is working remotely, but when we return to the office, we will be looking at how we can work flexibly including homeworking

At the Financial Ombudsman Service, we make decisions on a range of complex and difficult issues. Every year we resolve hundreds of thousands of disputes between consumers or small businesses and their financial service providers – and if we believe a customer hasn’t been treated fairly, we can step in to put things right. 

The role is in our stakeholder team which provides a bridge between the ombudsman service and the outside world – and where you will focus on helping us manage our external relationships. You will be part of a team managing our strategic engagement with businesses, trade associations and consumer groups building relationships. You will ensure we share our insight and listen to our stakeholders – to help prevent complaints and promote fairness in financial services.

You will help us regularly monitor the external landscape to prioritise and inform our external engagement plans. You will also build and support strategic relationships with the industry, consumer groups and trade bodies – so we can share the valuable insight we have as an organisation and so we can continue to build confidence in our service more widely.

As well as building your own relationships with key stakeholders, you will support more senior engagement. This includes contributing to briefings for our chief executive & chief ombudsman and wider executive team, in order to support them with their strategic external engagement.

You will be able to demonstrate experience in condensing complex and technical information into accessible communications, as well as successfully identifying risks and opportunities in the external environment. You will demonstrate excellent planning and organisation skills, with experience of prioritising in a busy and changing environment. You will be someone who is interested in public policy, and you may have had experience of working for (or working closely with) some of our key stakeholders.

 To be considered for this role, you’ll need to show us that you’ve got the experience as described in the job profile . You’ll also need to meet the following minimum criteria:

Minimum Criteria  
  •   Strong communication skills (verbal and written) – including proven experience in translating complex and sensitive    information into plain English. You will be able to demonstrate you can do        so at pace and to a high standard. 
  •   Proven experience planning and prioritising in a busy and changing environment.  
  •   Proven experience in communications, policy, government, public affairs, advocacy, and/or public relations. This might have been gained through employment or volunteering. 
  •   Demonstrable ability to analyse and interpret information in order to identify risks and opportunities in the external environment.  

Desirable Criteria  
We would also like you to have the following skills:  
  • Experience of working with or for one of our key external stakeholders (for example, trade bodies, consumer groups, or in financial services).
  • An understanding and experience of the financial services sector. 

 How do I apply?

To apply, please send us your CV and answer the attached questions to demonstrate how you meet the minimum criteria to be considered for this role application form (link).

Applications need to be submitted by 11:59pm on Sunday 20th June 2021.

Shortlisted candidates will be asked to interview. We will also ask you to complete a written exercise where we will ask you to prepare a short brief under timed conditions on a topic which we’ll let you know about.  Interviews will take place week commencing 27th June 2021.

 What can I expect?  

Successful candidates will enjoy the opportunity to develop their careers in a diverse organisation which offers a generous pension, private healthcare, free onsite gym and wellness initiatives. It also includes access to an extensive range of flexible benefits including dental and travel insurance.  

 Who we are…  

With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together.  

We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides.  

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

We’re committed to being a great place to work – we welcome applications from people with the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. You can read more about this here.    

 Minimum Criteria

We are proud to be a Disability Confident Employer. This means that we will put disabled candidates entering under the scheme through to the next stage of the process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. Do let us know of any reasonable adjustments you need.
Vacancy Description
Are you an experienced communication adviser who has a passion for excellent communication and an interest in public policy? Do you enjoy helping provide clarity by translating complex and nuanced messages into plain English?
 
Job title – Policy and communications adviser
 
Contract: permanent – full time

Salary: from £34,700

Location: London docklands   - currently our entire team is working remotely, but when we return to the office, we will be looking at how we can work flexibly including homeworking

At the Financial Ombudsman Service, we make decisions on a range of complex and difficult issues. Every year we resolve hundreds of thousands of disputes between consumers or small businesses and their financial service providers – and if we believe a customer hasn’t been treated fairly, we can step in to put things right. 

The role is in our stakeholder team which provides a bridge between the ombudsman service and the outside world – and where you will focus on helping us manage our external relationships. You will be part of a team managing our strategic engagement with businesses, trade associations and consumer groups building relationships. You will ensure we share our insight and listen to our stakeholders – to help prevent complaints and promote fairness in financial services.

You will help us regularly monitor the external landscape to prioritise and inform our external engagement plans. You will also build and support strategic relationships with the industry, consumer groups and trade bodies – so we can share the valuable insight we have as an organisation and so we can continue to build confidence in our service more widely.

As well as building your own relationships with key stakeholders, you will support more senior engagement. This includes contributing to briefings for our chief executive & chief ombudsman and wider executive team, in order to support them with their strategic external engagement.

You will be able to demonstrate experience in condensing complex and technical information into accessible communications, as well as successfully identifying risks and opportunities in the external environment. You will demonstrate excellent planning and organisation skills, with experience of prioritising in a busy and changing environment. You will be someone who is interested in public policy, and you may have had experience of working for (or working closely with) some of our key stakeholders.

 To be considered for this role, you’ll need to show us that you’ve got the experience as described in the job profile . You’ll also need to meet the following minimum criteria:

Minimum Criteria  
  •   Strong communication skills (verbal and written) – including proven experience in translating complex and sensitive    information into plain English. You will be able to demonstrate you can do        so at pace and to a high standard. 
  •   Proven experience planning and prioritising in a busy and changing environment.  
  •   Proven experience in communications, policy, government, public affairs, advocacy, and/or public relations. This might have been gained through employment or volunteering. 
  •   Demonstrable ability to analyse and interpret information in order to identify risks and opportunities in the external environment.  

Desirable Criteria  
We would also like you to have the following skills:  
  • Experience of working with or for one of our key external stakeholders (for example, trade bodies, consumer groups, or in financial services).
  • An understanding and experience of the financial services sector. 

 How do I apply?

To apply, please send us your CV and answer the attached questions to demonstrate how you meet the minimum criteria to be considered for this role application form (link).

Applications need to be submitted by 11:59pm on Sunday 20th June 2021.

Shortlisted candidates will be asked to interview. We will also ask you to complete a written exercise where we will ask you to prepare a short brief under timed conditions on a topic which we’ll let you know about.  Interviews will take place week commencing 27th June 2021.

 What can I expect?  

Successful candidates will enjoy the opportunity to develop their careers in a diverse organisation which offers a generous pension, private healthcare, free onsite gym and wellness initiatives. It also includes access to an extensive range of flexible benefits including dental and travel insurance.  

 Who we are…  

With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together.  

We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides.  

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

We’re committed to being a great place to work – we welcome applications from people with the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. You can read more about this here.    

 Minimum Criteria

We are proud to be a Disability Confident Employer. This means that we will put disabled candidates entering under the scheme through to the next stage of the process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. Do let us know of any reasonable adjustments you need.