Investigator

are you able to provide fair answers to complex problems?

 

Investigator - permanent  

starting salary £28,300 plus excellent benefits

London docklands  

we have full and part time roles available – we’d ask that you can commit to full time hours for the first four weeks.  

As an Investigator, you’ll help sort out financial services problems for the people who come to our service for help. Working with other Investigators and supported by an Ombudsman manager, you’ll be accountable for investigating things thoroughly and getting to the bottom of our customers’ complaints.  

You’ll have a 6 month training programme developing the skills that’ll help you to find answers to problems that are fair and feel fair to the people that come to us for help.  

Building on your existing experience, you’ll learn to listen carefully to both sides, ask the right questions and use sound judgement – as well as drawing on the expertise and knowledge of those around you.  

You’ll need to build trust, manage expectations and explain what you think, and why – both in writing and over the phone. You’ll thrive in an environment where no two days are the same – and you’ll be motivated by doing the right thing.  

To be considered for this role you’ll need to demonstrate the following core skills: 

* strong prioritisation skills,  
* strong communication skills,
* decision making skills,
* ability to evaluate evidence using sound judgement and empathy, 
* resilience and ability to work under pressure, 
* ability to work autonomously and take ownership for your own workload.  

If we’ve sparked an interest in you and you’d like to find out more, then why not take a look at the job profile  and what a day in the life of an investigator looks like. To apply for the role, please complete the online application and attach your CV.


what can you expect? 

Successful candidates will enjoy the opportunity to develop their careers in a diverse organisation which offers a generous pension, private healthcare, free onsite gym and wellness initiatives. It also includes access to an extensive range of flexible benefits including dental and travel insurance. 

who we are… 

With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together. 

We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides. 

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. 

We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. You can read more about this here

We are  proud to be a Disability Confident employer. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Do let us know of any reasonable adjustments you need. You will need to demonstrate that you meet the minimum criteria in your CV in order to qualify for the Disability Confident scheme.


Vacancy Description
are you able to provide fair answers to complex problems?
 

 

Investigator - permanent  

starting salary £28,300 plus excellent benefits

London docklands  

we have full and part time roles available – we’d ask that you can commit to full time hours for the first four weeks.  

As an Investigator, you’ll help sort out financial services problems for the people who come to our service for help. Working with other Investigators and supported by an Ombudsman manager, you’ll be accountable for investigating things thoroughly and getting to the bottom of our customers’ complaints.  

You’ll have a 6 month training programme developing the skills that’ll help you to find answers to problems that are fair and feel fair to the people that come to us for help.  

Building on your existing experience, you’ll learn to listen carefully to both sides, ask the right questions and use sound judgement – as well as drawing on the expertise and knowledge of those around you.  

You’ll need to build trust, manage expectations and explain what you think, and why – both in writing and over the phone. You’ll thrive in an environment where no two days are the same – and you’ll be motivated by doing the right thing.  

To be considered for this role you’ll need to demonstrate the following core skills: 

* strong prioritisation skills,  
* strong communication skills,
* decision making skills,
* ability to evaluate evidence using sound judgement and empathy, 
* resilience and ability to work under pressure, 
* ability to work autonomously and take ownership for your own workload.  

If we’ve sparked an interest in you and you’d like to find out more, then why not take a look at the job profile  and what a day in the life of an investigator looks like. To apply for the role, please complete the online application and attach your CV.


what can you expect? 

Successful candidates will enjoy the opportunity to develop their careers in a diverse organisation which offers a generous pension, private healthcare, free onsite gym and wellness initiatives. It also includes access to an extensive range of flexible benefits including dental and travel insurance. 

who we are… 

With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together. 

We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides. 

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. 

We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. You can read more about this here

We are  proud to be a Disability Confident employer. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Do let us know of any reasonable adjustments you need. You will need to demonstrate that you meet the minimum criteria in your CV in order to qualify for the Disability Confident scheme.