SME expert panel member

To supplement our in-house expertise and to ensure we are providing the fullest service and fair resolutions to our customers, we occasionally look to external experts in specialist financial areas or products to support us in our work.

SME expert panel member

This is a flexible role initially for 1 year, with no guaranteed minimum number of days worked. You will work off-site on a self-employed basis. We’re offering a half day rate pay of £475 and full day pay rate of £950.

At the Financial Ombudsman Service, we’re used to making decisions on a range of complex and difficult issues. Every year we resolve hundreds of thousands of disputes between consumers and financial businesses – and if we feel a financial business hasn’t treated a customer fairly, we can step in to put things right.  

This year we’ve taken on responsibility for looking at complaints brought by more small businesses (small and medium-sized enterprise category). Small businesses are defined as having less than £6.5m annual turnover and either; fewer than 50 employees or less than £5m annual balance sheet. Small businesses can find it difficult to take complaints about financial businesses to court, as the costs can be prohibitive, but recent history shows they haven’t always been treated fairly. So we’ve been asked by the regulator for financial businesses to step in to provide independent and impartial resolution to their complaints.  

To supplement our in-house expertise and to ensure we are providing the fullest service and fair resolutions to our customers, we occasionally look to external experts in specialist financial areas or products to support us in our work.  

As a self-employed member of our panel of independent experts, you could be called upon to give advice to our SME ombudsman managers and investigation teams on a range of issues – including unusual or complex financial products, accounting practices or business structures.  

The SME expert panel will not decide cases, that will remain the role of our ombudsman staff.  The role of a panel member will be to review individual case documentation and using your specialist expertise and knowledge, advise or give recommendations where necessary.   We’d like to hear from individuals with a specialist knowledge of:  

•          SME business structures  
•          products provided to SME’s by banks, insurers, advisors and lenders  
•          SME accounting practices  
•          actuarial processes  
•          insolvency practices 

If this sounds like an interesting opportunity and you think your experience and knowledge of your subject area could benefit our investigation teams and our customers, please take a look at the additional information here to find out more.  

To apply, please send us your CV along with a cover letter of 500 words maximum, telling us why you are interested in the opportunity and an overview of the experience you have in your subject area.

The closing date is 31 August 2019

who we are… 

With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together. 

We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides. 

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. 

We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. You can read more about this here.                         



Vacancy Description
To supplement our in-house expertise and to ensure we are providing the fullest service and fair resolutions to our customers, we occasionally look to external experts in specialist financial areas or products to support us in our work.
 
SME expert panel member

This is a flexible role initially for 1 year, with no guaranteed minimum number of days worked. You will work off-site on a self-employed basis. We’re offering a half day rate pay of £475 and full day pay rate of £950.

At the Financial Ombudsman Service, we’re used to making decisions on a range of complex and difficult issues. Every year we resolve hundreds of thousands of disputes between consumers and financial businesses – and if we feel a financial business hasn’t treated a customer fairly, we can step in to put things right.  

This year we’ve taken on responsibility for looking at complaints brought by more small businesses (small and medium-sized enterprise category). Small businesses are defined as having less than £6.5m annual turnover and either; fewer than 50 employees or less than £5m annual balance sheet. Small businesses can find it difficult to take complaints about financial businesses to court, as the costs can be prohibitive, but recent history shows they haven’t always been treated fairly. So we’ve been asked by the regulator for financial businesses to step in to provide independent and impartial resolution to their complaints.  

To supplement our in-house expertise and to ensure we are providing the fullest service and fair resolutions to our customers, we occasionally look to external experts in specialist financial areas or products to support us in our work.  

As a self-employed member of our panel of independent experts, you could be called upon to give advice to our SME ombudsman managers and investigation teams on a range of issues – including unusual or complex financial products, accounting practices or business structures.  

The SME expert panel will not decide cases, that will remain the role of our ombudsman staff.  The role of a panel member will be to review individual case documentation and using your specialist expertise and knowledge, advise or give recommendations where necessary.   We’d like to hear from individuals with a specialist knowledge of:  

•          SME business structures  
•          products provided to SME’s by banks, insurers, advisors and lenders  
•          SME accounting practices  
•          actuarial processes  
•          insolvency practices 

If this sounds like an interesting opportunity and you think your experience and knowledge of your subject area could benefit our investigation teams and our customers, please take a look at the additional information here to find out more.  

To apply, please send us your CV along with a cover letter of 500 words maximum, telling us why you are interested in the opportunity and an overview of the experience you have in your subject area.

The closing date is 31 August 2019

who we are… 

With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together. 

We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides. 

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. 

We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. You can read more about this here.