Investigator - Coventry

are you able to provide fair answers to complex problems?

investigator - permanent   

Coventry - starting salary £28,300 (exceptional candidates with relevant experience potentially up to £30,000)

Coventry - Friargate

we have full and part time roles available – we’d ask that you can commit to full time hours for the first four weeks.   

In the role, you’ll investigate complaints about financial products and services. Working as part of a small team supported by an ombudsman manager, you’ll be accountable for investigating things thoroughly and getting to the heart of our customers’ complaints.   

You’ll spend 6 months in our academy developing the skills that’ll help you to find answers that are fair and feel fair.

Building on your existing experience, you’ll learn to listen carefully to both sides, ask the right questions and use sound judgement – as well as drawing on the expertise and knowledge of those around you.   

You’ll need to build trust, manage expectations and explain what you think, and why – both in writing and over the phone. You’ll thrive in an environment where no two days are the same.   

To be considered for this role you’ll need to demonstrate the following core skills:  
  • strong prioritisation skills
  • communication skills
  • ability to evaluate evidence using sound judgement and empathy
  • decision making skills, resilience and ability to work under pressure
  • ability to work autonomously and take ownership for your own workload

If you’d like to find out more, then why not take a look at the job profile and a day in a life of an investigator then attach your CV,  along with a short covering letter (in no more than 700 words) outlining how you meet the core criteria of the role, along with details of your current remuneration and notice period.

Please upload your application by 11.59pm on Sunday 3 November 2019.

We will start interviewing from 28 October 2019 and we are looking for successful candidates to start with us on :- 6 January 2020, 10 February 2020 and 16 March 2020.

what can you expect?

Successful candidates will enjoy the opportunity to develop their careers in a diverse organisation which offers a generous pension, private healthcare and wellness initiatives. It also includes access to an extensive range of flexible benefits including dental and travel insurance.    

who we are…  

With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together.  

We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides.  

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.  

We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. You can read more about this here.  

Vacancy Description
are you able to provide fair answers to complex problems?
 
investigator - permanent   

Coventry - starting salary £28,300 (exceptional candidates with relevant experience potentially up to £30,000)

Coventry - Friargate

we have full and part time roles available – we’d ask that you can commit to full time hours for the first four weeks.   

In the role, you’ll investigate complaints about financial products and services. Working as part of a small team supported by an ombudsman manager, you’ll be accountable for investigating things thoroughly and getting to the heart of our customers’ complaints.   

You’ll spend 6 months in our academy developing the skills that’ll help you to find answers that are fair and feel fair.

Building on your existing experience, you’ll learn to listen carefully to both sides, ask the right questions and use sound judgement – as well as drawing on the expertise and knowledge of those around you.   

You’ll need to build trust, manage expectations and explain what you think, and why – both in writing and over the phone. You’ll thrive in an environment where no two days are the same.   

To be considered for this role you’ll need to demonstrate the following core skills:  
  • strong prioritisation skills
  • communication skills
  • ability to evaluate evidence using sound judgement and empathy
  • decision making skills, resilience and ability to work under pressure
  • ability to work autonomously and take ownership for your own workload

If you’d like to find out more, then why not take a look at the job profile and a day in a life of an investigator then attach your CV,  along with a short covering letter (in no more than 700 words) outlining how you meet the core criteria of the role, along with details of your current remuneration and notice period.

Please upload your application by 11.59pm on Sunday 3 November 2019.

We will start interviewing from 28 October 2019 and we are looking for successful candidates to start with us on :- 6 January 2020, 10 February 2020 and 16 March 2020.

what can you expect?

Successful candidates will enjoy the opportunity to develop their careers in a diverse organisation which offers a generous pension, private healthcare and wellness initiatives. It also includes access to an extensive range of flexible benefits including dental and travel insurance.    

who we are…  

With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together.  

We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides.  

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.  

We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. You can read more about this here.