Data protection and freedom of information adviser

can you help us keep data safe and respond to freedom of information requests?

Data protection and freedom of information adviser x2
Policy and communications adviser – 12 month FTC


salary up to £40,000

London Docklands


The Financial Ombudsman Service, set up by Parliament, resolves individual complaints between financial businesses and their customers. We can look into problems involving most types of money matters – from payday loans to pensions, from pet insurance to PPI – and give an unbiased answer about what’s happened. If we decide someone's been treated unfairly, we have legal powers to put things right.  

We’re looking for a data protection and freedom of information adviser who has an in depth knowledge of the Data Protection Act and General Data Protection Regulation – including experience handling information rights requests – to help us meet our legal obligations. And while you’ll have a core responsibility responding to data rights requests and freedom of information requests, to succeed in the role you’ll need to work flexibly across all aspects of data protection including supporting on DPIAs, updating our policies and procedures or running training and awareness sessions.

You’ll be someone who is in tune with what’s going on in the world, able to add perspective and context to our work. Your communication and relationship building abilities will be first class – and you’ll be able to use common sense and sound judgement to analyse and evaluate complex information, often having to untangle situations that are unclear and sensitive.  

To be considered for the role, you must demonstrate the following:
  • Experience working in an information rights role – including knowledge and understanding of freedom of information and data protection legislation
  • Experience of planning, organising and prioritising your work in a busy environment ·         Demonstrate you have strong attention to detail
  • Demonstrate you have the confidence to share your knowledge by coaching and training colleagues across the organisation
  • Demonstrate you have strong attention to detail
  • Influencing and persuading across a range of stakeholders – understanding how best to engage with a variety of audiences
  • Communicating complex or sensitive messages in writing – being clear, engaging and accurate
If we’ve sparked your interest and you’d like to find out more, then take a look at the job profile.   

If you think you’ve got the skills and experience we’re looking for and would like to apply, please send us no more than 500 words telling us why you’re the right person for this role and what you think the key GDPR challenges will be for our service over the next 12 months and how we can overcome these.

The closing date for the role is 11.59pm on Thursday 17th October. Successful candidates will be brought in for an interview and written assessment the following week. 

what can you expect? 

Successful candidates will enjoy the opportunity to develop their careers in a diverse organisation which offers a generous pension, private healthcare, free onsite gym and wellness initiatives. It also includes access to an extensive range of flexible benefits including dental and travel insurance. 

who we are… 

With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together. 

We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides. 

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. 

We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. You can read more about this here.  

Vacancy Description
can you help us keep data safe and respond to freedom of information requests?
 
Data protection and freedom of information adviser x2
Policy and communications adviser – 12 month FTC


salary up to £40,000

London Docklands


The Financial Ombudsman Service, set up by Parliament, resolves individual complaints between financial businesses and their customers. We can look into problems involving most types of money matters – from payday loans to pensions, from pet insurance to PPI – and give an unbiased answer about what’s happened. If we decide someone's been treated unfairly, we have legal powers to put things right.  

We’re looking for a data protection and freedom of information adviser who has an in depth knowledge of the Data Protection Act and General Data Protection Regulation – including experience handling information rights requests – to help us meet our legal obligations. And while you’ll have a core responsibility responding to data rights requests and freedom of information requests, to succeed in the role you’ll need to work flexibly across all aspects of data protection including supporting on DPIAs, updating our policies and procedures or running training and awareness sessions.

You’ll be someone who is in tune with what’s going on in the world, able to add perspective and context to our work. Your communication and relationship building abilities will be first class – and you’ll be able to use common sense and sound judgement to analyse and evaluate complex information, often having to untangle situations that are unclear and sensitive.  

To be considered for the role, you must demonstrate the following:
  • Experience working in an information rights role – including knowledge and understanding of freedom of information and data protection legislation
  • Experience of planning, organising and prioritising your work in a busy environment ·         Demonstrate you have strong attention to detail
  • Demonstrate you have the confidence to share your knowledge by coaching and training colleagues across the organisation
  • Demonstrate you have strong attention to detail
  • Influencing and persuading across a range of stakeholders – understanding how best to engage with a variety of audiences
  • Communicating complex or sensitive messages in writing – being clear, engaging and accurate
If we’ve sparked your interest and you’d like to find out more, then take a look at the job profile.   

If you think you’ve got the skills and experience we’re looking for and would like to apply, please send us no more than 500 words telling us why you’re the right person for this role and what you think the key GDPR challenges will be for our service over the next 12 months and how we can overcome these.

The closing date for the role is 11.59pm on Thursday 17th October. Successful candidates will be brought in for an interview and written assessment the following week. 

what can you expect? 

Successful candidates will enjoy the opportunity to develop their careers in a diverse organisation which offers a generous pension, private healthcare, free onsite gym and wellness initiatives. It also includes access to an extensive range of flexible benefits including dental and travel insurance. 

who we are… 

With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together. 

We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides. 

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. 

We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. You can read more about this here.